Managed Services
24x7 managed infrastructure operations, NOC/SOC monitoring, and SLA-driven support for your entire technology estate.
Key Capabilities
24x7 NOC Operations
Round-the-clock network operations center with proactive monitoring and incident management.
Infrastructure Monitoring
Full-stack observability: compute, storage, network, applications, and cloud resources.
Patch & Change Management
Scheduled patching with pre/post-change validation and emergency change procedures.
Backup & Recovery Management
Managed backup with daily verification, monthly recovery tests, and offsite replication.
Capacity Planning
Proactive capacity forecasting and resource planning to prevent performance degradation.
SLA-Backed Support
Contractual uptime guarantees with financial remedies for SLA breaches.
SIAM-Based Service Integration
Service Integration and Management (SIAM) methodology for seamless coordination across multi-vendor IT supply chains.
Server & Storage Management
Proactive monitoring of KPIs across Mainframe, Windows, Linux, and heterogeneous storage environments with performance and capacity management.
Endpoint Security Management
User management, logical access control, antivirus deployment, and Data Leakage Prevention (DLP) across all endpoints.
Application Management
SLA-driven application and database incident and change management keeping critical business applications running at peak performance.
How It Works
Environment Discovery
Complete inventory and documentation of all infrastructure components to be managed.
Monitoring Deployment
Deploy monitoring agents, configure dashboards, and establish baseline performance metrics.
Runbook Development
Create operational runbooks and escalation procedures for all managed components.
Transition Period
Parallel operation period to validate monitoring coverage and refine alert thresholds.
Full Operations
Transfer to full managed service with monthly reports, QBRs, and continuous improvement.
Frequently Asked Questions
What does your managed services SLA guarantee?+
Our standard managed services SLA guarantees 99.9% platform availability with P1 incident response within 15 minutes, P2 within 1 hour, and P3 within 4 business hours. Custom SLAs with more aggressive targets are available for mission-critical environments.
Can you manage our multi-cloud environment?+
Yes. Our managed services practice is cloud-agnostic. We manage environments spanning on-premises infrastructure, AWS, Azure, Google Cloud, and private clouds under a single pane of glass using unified monitoring and ITSM tooling.
How do you handle escalations outside business hours?+
Our NOC operates 24x7x365. All P1 incidents trigger immediate escalation to on-call senior engineers regardless of time. We have defined escalation matrices with contact information for senior management on both sides for critical situations.
What is SIAM and how does Olive Intelligence use it?+
SIAM (Service Integration and Management) is a methodology for managing multiple IT service providers as a cohesive unit. Olive Intelligence uses SIAM to integrate services from multiple vendors under a single governance framework — giving you one point of accountability, consistent SLAs, and unified reporting across your entire IT supply chain.
Ready to Get Started with Olive Intelligence?
Talk to our specialists about your managed services requirements. Enterprise-grade delivery backed by 15+ years of experience.